Terms and Conditions

Terms of Use and Acceptance of Terms


Welcome to tixdo.com (the “Website”). Tixdo Media Private Limited (“Tixdo”), a company incorporated under the Indian Laws, having its registered office at 2B Ground Floor, Mastermind IV, Royal Palms, Aarey Milk Colony, Goregaon East, Mumbai 400065, provides this Website as an internet based ticketing portal. 

The Website shall provide to you (“the User”) pricing, availability and reservations for

ticket for all Events being organized in different parts all over India (“Services”). These

Services are specifically described in detail in the Terms of Service (“TOS”) relating to

such Service.

This User Agreement (the “Agreement”) sets out terms and conditions on which Services will be provided to the User with the express condition that these users agree to be bound by them. The User shall be required to read and accept all the TOS, which may be updated or modified by Tixdo from time to time. Such TOS shall be deemed to be a part of this Agreement. 

For further clarification, use of the Website by the User constitutes an acknowledgement and acceptance by User of this Agreement and the TOS. 

Tixdo may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Services (for example, event tickets, gift vouchers, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of Tixdo. In the event that any of the terms, conditions and notices contained in this Agreement or the TOS conflict with the additional/other terms and guidelines specified by Tixdo, then the latter terms/guidelines shall prevail.


Modification of the terms


Tixdo retains the right to modify/change the terms, conditions and notices under which the Services are offered through the Website, including but not limited to the charges for the Services provided through the Website. The User shall be responsible for regularly reviewing these terms and conditions.


Privacy Policy


The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of Tixdo in respect of the Website. The User further consents that the terms and contents of such Privacy Policy are acceptable to him. Any customer grievances can be reported to the Customer Care specifically dedicated to address all customer concerns.


Limited User


The Website is not for commercial use but is specifically meant for personal use only. The User agrees and undertakes, not to sell, trade or resell or exploit for any commercial purposes. 

The User further agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Website. Limited reproduction and copying of the content of the Website is permitted only for the purposes of fair use, provided that the Tixdo’s prior permission is obtained and Tixdo’s name is stated as the source.


Disclaimer of Warranties/Limitation of Liability


We provide the website and the content to User "as is" and "as available". We try to keep the Website up, bug-free and safe, but User agrees to use it at his own risk. To the fullest extent permissible by law, Tixdo disclaim all warranties, express or implied, including any warranty of title, non-infringement, accuracy, merchantability, fitness for a particular purpose, or warranties that may arise from course of dealing or course of performance or usage of trade. Tixdo do not guarantee that the Website will always be safe, secure or error-free or that the site will always function without disruptions, delays or imperfections. 

Tixdo undertakes that all the information on the Website is correct, but Tixdo neither warrants nor makes any representations regarding the quality, accuracy or extensiveness of any data or information contained. Tixdo makes no warranty, express or implied, concerning the website and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of Services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any user or any other person, arising out of or from the use of the information contained in the Website. 

Since Tixdo acts only as a booking agent, it shall not have any liability whatsoever for any aspect of the arrangements between the service provider and the user as regards the standards of services provided by the service providers. In no circumstances shall Tixdo be liable for the services provided by the service provider. 

Tixdo makes reasonable commercial efforts to ensure that the description and content in the TOS and on each page of the website is correct, it does not, however, take responsibility for changes that occurred due to human or data entry errors or for any loss or damages suffered by any User due to any information contained herein. Also, Tixdo is not the service provider and cannot therefore control or prevent changes in the published descriptions which are based upon information provided by the service provider. 

Tixdo shall not be liable for any kind of damage resulting from: (a) the use or the inability to use the Services; (b) the cost of procurement of substitute goods and services or resulting from any goods, information or services purchased or obtained or messages received or transactions entered into through the Services; (c) unauthorized access to or alteration of the User's transmissions or data; (d) any other matter relating to the Services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website. Neither shall Tixdo be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Tixdo shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Tixdo's control. the user understands and agrees that any material and/or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.


Links to third party sites


The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under Tixdo’s control or the Website and Tixdo is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Tixdo is not responsible for any form of transmission, whatsoever, received by the User from any Linked Site. These links are provided to the User only as a convenience, and the inclusion of any link does not imply endorsement by Tixdo or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof.


Prohibition against unlawful use


As a condition of the use of the Website, the User warrants that they will not use the Website for any purpose that is unlawful or illegal under any law for the time being in force within or outside India or prohibited by this Agreement and/or the TOS including both specific and implied. In addition, the Website shall not be used in any manner, which could damage, disable, overburden or impair it or interfere with any other party's use and/or enjoyment of the Website. The User shall refrain from obtaining or attempting to obtain any materials or information through any means not intentionally made available or provided for or through the Website.


Use of Communication Services


The Website may contain services such as email, chat, bulletin board services, information related to recommendations, news groups, forums, communities, personal web pages, calendars, and/or other message (hereinafter collectively referred to as "Communication Services"). The User agrees and undertakes to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. 

By way of example, and not as a limitation, the User agrees and undertakes that when using a Communication Service, the User will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others; upload files that contain software or other material protected by intellectual property laws unless the User owns or controls the rights thereto or have received all necessary consents; upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that the User know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; violate any code of conduct or other guidelines, which may be applicable for or to any particular Communication Service; violate any applicable laws or regulations for the time being in force in or outside India; and violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein. 

Tixdo has no obligation to monitor the Communication Services. However, Tixdo has the right to review materials posted through Communication Service and to remove any materials in its sole discretion. Tixdo reserves the right to terminate the User's access to any or all of the Communication Services at any time without notice for any reason whatsoever. 

Tixdo reserves the right at all times to disclose any information as is necessary to satisfy or comply with any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Tixdo's sole discretion.


Termination/Access restriction


Tixdo at its sole discretion, retains the right to terminate the access to the Website and the related Services or any portion thereof at any time, without notice.


Fees payment


Tixdo can charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using its Services. Tixdo has the right to alter any and all fees from time to time, without notice. 

The User shall be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the Services.


User's obligation and user account


In consideration of use of the Website, the User represent and confirm that the User is of legal age to enter into a binding contract and is not a person barred from using the Website and/or receiving the Services under the laws of India or other applicable law. 

To avail a Service the User has and must continue to maintain at his sole cost: (a) all the necessary equipments including a computer and modem etc. to access the Website/avail Services; (b) own access to the World Wide Web. The User shall be responsible for accessing the Services and that access may involve third party fees including, airtime charges or internet service provider’s charges which are to be exclusively borne by the User. 

User grants Tixdo the right to disclose to third parties Registration Data to the extent necessary for the purpose of carrying out the Services. 

On acceptance of TOS, User shall abide by all the terms and conditions specified herein. In case of any breach, the User account will be suspended at Tixdo’s sole discretion.


Proprietary rights


Tixdo, or its licensors, own all right, title and interest, including, but not limited to all copyright, trademark, patent, trade secret or other proprietary rights (“IP Rights”), in and to the Website, the Platform, the Usage Data. The User acknowledges and agrees that they shall not upload, post, reproduce or distribute any content on or through the Website that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed on or through the Website with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution.


Relationship


None of the provisions of this Agreement, terms and conditions, notices or the right to use the Website by the User contained herein or any other section or pages of the Website and/or the Linked Sites, shall be deemed to constitute a partnership between the User and Tixdo and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way. It may be noted, however, that if by using the Website, the User authorizes Tixdo and its agents to access third party sites designated by them or on their behalf for retrieving requested information, the User shall be deemed to have appointed Tixdo and its agents as their agent for this purpose.


Interpretation of number and genders


The terms and conditions herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", "hereunder" and words of similar import refer to this Agreement as a whole.


Indemnification


The User agrees to indemnify, defend and hold harmless Tixdo from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Tixdo that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User pursuant to this Agreement and/or the TOS.


Severability


If any provision of this Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect.


Termination of agreement and services


The User agrees that Tixdo may under certain circumstances and without prior notice,immediately terminate the User's user id and access to the Website/Services. Causes for termination may include, but shall not be limited to, breach by the User of this Agreement or the TOS, requests by enforcement or government agencies, requests by the User, non-payment of fees owed by the User in connection with the Services as specified in the applicable TOS. 

This Agreement may be terminated only by Tixdo through a written notice to the User. Tixdo shall not be liable to the User or any third party for termination of any Services. Should the User object to any terms and conditions of this Agreement, any TOS or become dissatisfied with the Services in any way, the User's only recourse is to immediately: (a) discontinue use of the Website/Service; and (b) notify Tixdo of such discontinuance. 

Upon termination of the Service, User's right to use the Website/Services and software shall immediately cease. The User shall have no right and Tixdo shall have no obligation thereafter to execute any of the User's uncompleted tasks or forward any unread or unsent messages to the User or any third party. Once the User's registration or the Services are terminated, cancelled or suspended, any data that the User has stored on the Website may not be retrieved later.


Notices


All notices and communications (including those related to changes in the TOS, Services, termination of Service etc.,) shall be in writing, in English and shall deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent via email (with acknowledgment of complete transmission) to the following address: 

If to Tixdo, at care@tixdo.com or at the address posted on the Website.

Notice shall be deemed to have been served 48 hours after it has been sent, dispatched,displayed, as the case may be.


Governing law


This Agreement and each TOS shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Mumbai.


Purchase Policy


        Payment Methods


        Tixdo accepts Visa, MasterCard, American Express, select Debit Cards and Net Banking. Other payment methods may be added from time to time.


        Who You Are Buying From 


     Tixdo acts as the agent for Event Organizers. When you purchase a ticket for any

 given event, Tixdo will be handling the transaction and collecting payment on

behalf of the Event Organizer.


        Pricing and Availability 

           Tixdo sells tickets on behalf of Event Organizers and does not control the inventory or its availability and        pricing.

        Age Limit 


        In order to confirm, whether you are required to buy a ticket for your child kindly visit the website of the Event Organizer where you are going to attend the Event.


        Internet handling fees and Order Processing Fees 


        Tickets purchased on the Website are subject to a per ticket internet handling fee and a non-refundable per order processing fee. 


        Censor warning 


        Please check the censor warning before buying the tickets. Children below the age of 18 will not be allowed entry for an Event which does not allow audiences below a certain age limit. Also, please check for any additional ratings/entry restrictions that may be applicable for Events from time to time. 

        Order Confirmation 


        If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same form your booking history or with the Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Neither Tixdo nor the Website will be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation. 


        Refunds and Exchanges 


        Before purchasing tickets, carefully review your booking details. Tixdo prohibits exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. Delivery 
Tixdo offers multiple delivery options. The options may vary from for different events. Currently the following delivery options are available: Email confirmation: Your booking confirmation will be sent via an email. This confirmation needs to be printed and shown at the ticket counter to get a physical ticket. In case you experience any problems please call our Customer Care. Customer Care 
If you need help regarding your order or any other issue, the best in the company is available. We guarantee a response time of one working day and you can reach our customer service department at care@tixdo.com.


Delivery

Tixdo offers multiple delivery options. The options may vary from for different Events. Currently the following delivery options are available: Email confirmation: Your booking confirmation will be sent via an email. This confirmation needs to be printed and shown at the ticket counter to get a physical ticket. In case you experience any problems please call our Customer Care. 

Purchaser be cautious


Read Through our Terms and Conditions Carefully.
Accepting the Terms and conditions while booking a ticket online makes it a valid contract between User and Tixdo. 
Booking Id's generated only through tixdo.com shall be considered by Tixdo as a valid Booking Id.
Ensure the personal details entered including the card details are accurate. Booking Id's once generated cannot be cancelled/refunded/exchanged.
Ensure the Booking Id's are kept safe and always in User’s or such person's possession who is considered as User’s authorized/rightful holder of the same. Anybody in-possession of the Booking Id shall be entitled to get the same exchanged for a valid Ticket without further security checks on the title of such holder.
Ensure that the Booking Id's are not compromised or resold.
Do not entertain any person who sells print outs or sms of Booking Id's generated by Tixdo. If you come across any person undertaking such activity, immediately report the same to the local police station and to Tixdo at +91-8080512000.
Tixdo never sell a Ticket at a price higher than the price mentioned on Website.
Tixdo will never ask for User’s Personal Identification Number (PIN) details over the phone or through any means except through the transaction page on the website when you book online. Do not encourage any persons posing as our authorised representative/agent trying to sell you special offer voucher/gift vouchers/physically printed booking id's/ voucher ecodes etc. Report the same immediately to Tixdo at email care@tixdo.com.
Booking Id's generated by Tixdo entitles the holder to exchange it for a valid Ticket. The same does not constitute a valid Ticket in itself. Tixdo will never sell you Booking Id's as Tickets. Booking Id's generated entitled the holder thereof to a valid ticket. It is the responsibility of the User to ensure that the holder is the rightful holder of the same. Do not compromise or misuse the Booking ID's.


Prohibited electronic equipments

Customers are advised to avoid carrying Laptops, Handycams, iPads, Tablets and Digital Cameras to the venue of the Event. Customers can, however, keep their mobile phones with them.